Returns & Exchanges Policy

Last updated: November 1, 2026

Buying jerseys for a whole family means guessing four or five sizes at once, and somebody’s will not be right. This page explains how to send items back to Jersey Yard, how exchanges work, what we pay for and how personalised pieces are handled. It covers the process; for how and when the money comes back, see the Refund Policy.

1. Our 60-day return window

You have 60 days from the day your order is delivered to tell us you want to return or exchange something. You do not need to give a reason. The window applies to every product in the store: adult, women’s, youth and baby jerseys, tees and hoodies, and tailgate gear such as the tumbler, hat, pillow cover, garden flag and stadium blanket.

The 60 days count from the delivery date shown in tracking, or the date you received the parcel if tracking is not available. If your order arrived in more than one parcel, each parcel has its own 60 days. Please contact us within the window; once we have agreed a return with you, we will give you the instructions for sending it.

Gifts

Received a Jersey Yard gift that does not fit? The person who placed the order can start the return, or you can email us with the buyer’s name and the order number if you have it. We will explain the options for exchanges and for where any refund goes.

2. What you can return

We accept returns of items that are unworn, unwashed and in the condition you received them, with no stains, pet hair, perfume or smoke smell. Try jerseys on over a T-shirt rather than bare skin while you decide; that keeps them returnable.

Personalised items

Custom jerseys, bodysuits and the family-name stadium blanket are printed with exactly what you typed into the product page. We cannot resell them, but we still accept them back within 60 days if they are unworn and unwashed, because we would rather you shop with confidence. If the name you typed contained a spelling mistake, contact us: we will help you get a corrected piece and explain the options for your order.

Tailgate gear

The tumbler should be unused and the pillow cover, blanket and flag unwashed and unused. Keep the tumbler’s lid with it.

3. How to start a return or exchange

1. Email us at support@jerseyyard.shop with your order number, the items you want to return, and whether you want a refund or an exchange. For an exchange, tell us the new size or colour.
2. Wait for our reply with your return instructions and the free return label. We reply within 24 hours on business days.
3. Pack the items securely, with a note showing your order number inside the parcel.
4. Send the parcel using the label we provided, and keep the receipt or tracking number until your return is completed.

Please do not send items back without contacting us first. A parcel that arrives without notice is hard to match to an order and slows down your refund or exchange.

What to include in your email

• Your order number (it starts with # in your confirmation email).
• Each item and size you are returning, for example “Youth M custom jersey, turf green”.
• Refund or exchange, and for an exchange the size or colour you want.
• For a damaged or incorrect item, one or two clear photos.

4. Return shipping costs

Return shipping is free in every case covered by this policy. For change-of-mind returns, including size and colour exchanges, we pay the return postage and send you a free return label. For items that were our mistake, damaged in transit or defective, return shipping is also free, and sometimes we will not need the item back at all.

The free label is for the parcel described in your return request. If you add items that were not part of the request, contact us first so we can include them.

5. Exchanges

Exchanges are the most common reason families write to us: a youth jersey ordered for a ten-year-old who has suddenly grown, or a women’s jersey that should have been the oversized cut. Here is how it works:

• Tell us the item and the new size or colour you want when you contact us.
• Send the original item back with the free label.
• We send the replacement with free shipping. A replacement is processed in 1-3 business days and travels in 7-14 business days, like any order.

Exchanging a custom piece

For a custom jersey or bodysuit, tell us the name and number you want on the replacement, written exactly as it should be printed, even if it is the same as before. We print what you write, so check spelling.

Exchanging for a different product

If you would rather have a different product, for example swapping a fitted women’s jersey for the oversized style, we will process a return and you can place a new order, or we can explain how to do both together. Before choosing a new size, our Size Guide explains how to compare with a top you already own.

6. Damaged, defective or incorrect items

If something arrives damaged, defective, in the wrong size or colour, or printed with a name or number different from what you typed, email us within 60 days of delivery with:

• your order number;
• a clear photo of the problem (for print issues, the whole back of the jersey);
• a photo of the shipping label on the parcel if the packaging was damaged.

We will review the photos and offer a replacement or a refund. You will not pay for any return shipping, and for many issues we will not ask you to send the item back. Customer photos are deleted 30 days after delivery.

7. What happens after we receive your return

When your return arrives, we check that the items match your request and are in returnable condition. Then:

• Refunds are issued within 7 days of receiving your return, to the original payment method. Details are in the Refund Policy.
• Exchanges are processed and shipped as a new order with free shipping.
• Store credit, if you choose it instead of a refund, never expires.

If something in the return does not meet the conditions in section 2, for example a jersey that has clearly been washed, we will email you to explain and agree the next step before doing anything else.

8. Orders that have not shipped yet

If you change your mind within 24 hours of placing your order and it has not been dispatched, you do not need to return anything: we can cancel or change the order instead. See Cancel or Change an Order. After 24 hours the order is usually already being printed, and the return process on this page applies once it arrives.

9. Returning part of a family order

You do not have to send back a whole order to return one item. If the dad, mom and baby pieces fit but the youth jersey is too small, return only the youth jersey. The free label and the 60-day window apply to the items you return; the rest of the order is unaffected. If the order came with a free extra or a set, such as the baby bib and beanie set, please return both pieces of the set together.

Returns from Canada, Australia and New Zealand

Customers outside the United States have the same 60-day window and the same free return label. Because returns from these countries cross a border back to the USA, they can take longer to reach us than domestic returns. The 60 days only need to cover your request to return: once you have contacted us within the window, the time the parcel spends in transit does not count against you. Keep your tracking number until your refund or exchange is complete.

10. Common return scenarios

A practical tip for family orders: when one person in the family is between two sizes, many customers order the size they think is right and use the free exchange if needed, rather than ordering two sizes at once. Either approach is fine, since both returns and exchanges are free within 60 days.

The scenarios above are examples, not a complete list. If your situation is different, write to us and describe it; we will tell you clearly what we can do.

11. Need help with a return?

Email support@jerseyyard.shop and include your order number. We reply within 24 hours on business days. You may also find these pages useful:

• Refund Policy for refund timing and methods.
• Shipping & Delivery for delivery times of exchanges.
• Size Guide before choosing a new size.
• Help Center for every support topic in one place.

Jersey Yard, 158 Bar Harbor Rd, Freehold, NJ 07728, US. Please use the return instructions we send you rather than this address, so your parcel reaches the right place and is matched to your order.