Refund Policy

Last updated: November 1, 2026

This page is about money: when Jersey Yard refunds you, how much, how long it takes and where it goes. How to send an item back, and how exchanges work, is explained step by step in our Returns & Exchanges Policy. The two pages work together, and the numbers in both are the same.

1. When you can get a refund

You can get a refund in the situations below. In each case, the refund timeline in section 2 starts from a clear event: the day your return arrives, the day we approve a claim, or the day we confirm a cancellation.

1.1 Your item arrived damaged, defective or not as described

If a jersey arrives with a print fault, a tumbler arrives dented or something does not match the product page, email us within 60 days of delivery with photos. Once we approve the claim, you can choose a full refund for that item or a replacement. We often do not need the item back, and you never pay to return something that was our mistake.

1.2 We sent the wrong item, size, colour or personalisation

If you received a youth medium when you ordered a youth large, a navy jersey instead of turf green, or a name or number printed differently from what you typed, we will send the right item free or refund it in full, as you prefer. The refund is issued within 7 days of approving the claim.

1.3 Your parcel was lost or never arrived

If your order does not arrive, contact us after the estimated delivery window on our Shipping & Delivery page has passed. We will look into it with the carrier and, depending on what we find, send a replacement or refund the missing items. Write to us and we will explain the options for your parcel.

1.4 You changed your mind or the item does not fit

You can return any item within 60 days of delivery for any reason, as long as it is unworn and unwashed. We send you a free return label. When the return reaches us, we refund the item price within 7 days. This includes custom pieces with your name and number, under the conditions in the returns policy.

1.5 You cancelled your order before it shipped

If you cancel within 24 hours of ordering and the order has not been dispatched, we refund the full amount within 7 days of confirming the cancellation. See Cancel or Change an Order.

1.6 We cancelled your order

Occasionally we may have to cancel an order, for example if a requested name contains a team, league, college or player name we cannot print, or if a payment cannot be verified. We will always email you first to explain, and if the order is cancelled, you receive a full refund within 7 days.

2. How long refunds take

Once a refund is issued, your bank, card provider or payment service still needs time to show it on your statement. That part is outside our control, and some providers take several business days. If you do not see the refund after a reasonable time, email us and we will send you the refund confirmation details to share with your provider.

3. How you are refunded

Refunds go back to the payment method you used for the order. We cannot send a refund to a different card, account or person. If the original method is no longer available, for example a closed card, your provider will usually pass the refund to the new account; contact them first and then us if needed.

Store credit instead of a refund

If you prefer, we can give you store credit for the value of your return instead of a refund. Store credit at Jersey Yard never expires, so it is a practical choice for families who know they will want next season’s sizes. Tell us in your return email if you would like store credit.

Gift orders

For gifts, the refund goes to the person who paid for the order. If you received a gift and want to keep things a surprise, ask us about an exchange or store credit instead.

4. What is refunded

• The item price you paid for each returned item, including any personalisation add-on you paid for on that item, such as the optional front number.
• Shipping: every order ships free, so there is no shipping charge on your order to refund.
• Return postage: free in every case covered by our policy, so nothing is deducted from your refund for the label.
• Restocking fees: none.

Jersey Yard does not collect sales tax at checkout, so there is no separate tax line to refund. If a customs authority charged you duties or import taxes on a parcel to Canada, Australia or New Zealand, contact us; duties depend on the destination country and we will help you understand what can be done.

5. Partial refunds

If you return only some items from an order, we refund those items only. For example, if a family order had four jerseys and you return the youth jersey, the refund is the price of the youth jersey.

A partial refund may also be offered when an item is returned in a condition that does not meet our return conditions, such as a jersey that has been worn or washed. We will never apply a partial refund without explaining it to you by email first and agreeing the next step with you.

6. Payment disputes and chargebacks

If something has gone wrong, please contact us before opening a dispute with your bank or payment provider. Most problems are solved quickly by email, and a dispute can freeze the payment and slow down your refund. If you have already opened a dispute, let us know and we will cooperate with your provider and share the order details they need.

7. Refunds for personalised items

Custom pieces are the heart of Jersey Yard, so it is worth being precise about how refunds work for them. A custom jersey, bodysuit or stadium blanket carries a name and number that you typed yourself. We print exactly that text, and there is no proof step before production.

• If we printed something different from what you typed, that is our error. You get a corrected piece or a full refund, including any personalisation add-on, and you do not pay to send anything back.
• If the size is wrong or you changed your mind, an unworn and unwashed custom piece can still be returned within 60 days with a free label and refunded within 7 days of arriving.
• If the text you typed contained a mistake, contact us as soon as you notice. Within 24 hours of ordering we can usually correct it before printing. After that, write to us and we will explain the options for your order.

We check the text on your order against the text on the jersey when we review a claim, so including a photo of the whole back of the item makes the review quick.

8. Refunds for exchanges and price differences

An exchange for a different size or colour of the same product does not involve a refund: we send the new item and nothing changes on your payment. If the new size costs more, for example moving from an XL to a 2XL adult jersey, we will tell you the small difference before sending it, and you can decide whether to go ahead. If you exchange for a product with a lower price, we refund the difference within 7 days of receiving your return, or add it as store credit if you prefer.

9. Refunds for customers in Canada, Australia and New Zealand

Prices on Jersey Yard are in US dollars, and refunds are issued in US dollars for the same amount you paid in US dollars. If your card or account is in Canadian, Australian or New Zealand dollars, your provider converts the refund at its own rate on the day it is processed. Because exchange rates move, the amount in your local currency may be slightly different from the amount you were charged. This is set by your provider, not by us.

Returns from these countries can take longer to reach us. The 7-day refund timeline starts on the day your return arrives, so keep the tracking number of the return parcel; you can share it with us if you want to check its progress.

10. What we need from you

• Your order number, from the confirmation email.
• Which items the refund is for, with size and colour.
• For a claim, clear photos of the problem. Customer photos are deleted 30 days after delivery.
• Whether you want the money back or store credit.

We never ask for card numbers, bank passwords or security codes by email, and you should never send them. A refund does not need any of that information.

11. Examples

• The whole family set, one size wrong. You ordered an adult, a women’s, a youth and a baby jersey. The youth size is too small and you would rather not exchange it. You return the youth jersey with the free label and receive a refund for that jersey within 7 days of it reaching us.
• A misprinted number. You typed 12 and the jersey says 21. You send us a photo; we approve the claim and you choose a corrected jersey or a refund within 7 days of approval.
• A cancelled gift. You ordered a stadium blanket for a friend, then realised someone else had bought one. You email within 24 hours, we cancel and refund the full amount within 7 days.
• Next season instead. A hoodie is too big for your teenager this year. You return it within 60 days and choose store credit, which never expires, for next season.

12. Contact us about a refund

Email support@jerseyyard.shop with your order number and a short description. We reply within 24 hours on business days. Related pages:

• Returns & Exchanges Policy for the step-by-step return process.
• Cancel or Change an Order for the 24-hour window.
• Payment Methods for how payments work at checkout.
• FAQs for quick answers.

Jersey Yard, 158 Bar Harbor Rd, Freehold, NJ 07728, US.