Contact Us
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How to reach Jersey Yard
- Email: support@jerseyyard.shop
- Reply time: within 24 hours on business days (Monday to Friday, excluding US public holidays).
- Support channel: email only. We do not offer phone support and we do not run social media accounts.
- Prefer a form-style request? Use our Submit a Ticket page, which opens a pre-filled email for each topic.
Whether you are stuck between two youth sizes, spotted a typo in a name you just ordered, or need a stadium blanket to reach your parents in Canada before Thanksgiving, we are here to help. This page explains how to contact us, what to include so we can answer in one reply, and where to find instant answers to the most common questions.
Email us
The best way to reach us is by email at support@jerseyyard.shop. Every message is answered within 24 hours on business days. Messages sent on a Friday evening or over a weekend are answered on the next business day, in the order they arrived.
Please send one email per order and keep replies in the same email thread. That way your whole conversation, including any photos and order details, stays together and nothing gets missed.
Changing an order? Be quick
Orders can be cancelled or changed within 24 hours of being placed. If your message is about a change, put “Change order” and your order number in the subject line. We act on your request as soon as we read it, and your change is confirmed when we reply. The full rules are on Cancel or Change an Order.
What to include in your message
Including the right details means we can usually solve things in a single reply:
- Your order number, from the confirmation email. It starts with #.
- The name and email address used for the order, if you are writing from a different email.
- The item you are asking about, with its size and colour, for example “Women’s V-neck, Turf Green, M”.
- For custom items, the name and number as you want them printed, in capitals.
- For a damaged or incorrect item, one or two clear photos of the problem and of the whole back of the jersey. Customer photos are deleted 30 days after delivery.
- For a delivery question, what the tracking shows and the country you are in.
What never to send
Please do not send card numbers, security codes, bank passwords or one-time passcodes by email. We will never ask for them, and we do not need them to help with any order, return or refund.
Find the right answer fast
Many questions are answered right away on our policy and help pages. This table shows where to look first:
| Your question | Best page | Short answer |
|---|---|---|
| Where is my order? | Order Tracking | 1-3 business days processing, then 7-14 business days in transit |
| Can I change the size, name or address? | Cancel or Change an Order | Yes, within 24 hours of ordering |
| How do I return or exchange? | Returns & Exchanges | Within 60 days, with a free return label |
| When will I get my money back? | Refund Policy | Within 7 days of receiving your return |
| How much is shipping and where do you ship? | Shipping & Delivery | Free to the US, Canada, Australia and New Zealand |
| Which size should I choose? | Size Guide | Measure a shirt that fits and compare |
| How does the name and number work? | FAQs | Type it on the product page; we print exactly what you type |
| How can I pay? | Payment Methods | The options are shown at checkout |
| Can you print a team name or logo? | Intellectual Property Policy | No, only family names, numbers and our own designs |
| How do you use my data? | Privacy Policy | Only to make and deliver your order; never sold |
Topics we can help with
Sizing before you buy
Tell us who the jersey is for, roughly how they like their shirts to fit, and the measurement across the chest of a T-shirt that fits them well. We will tell you which size on our chart is closest. For a family order, list each person on a separate line.
Personalisation questions
Not sure whether a long surname fits, or whether we can print an accent or an apostrophe? Send us the exact text and the product, and we will tell you before you order. Remember that we print family names, nicknames and numbers, but not team, league, college or player names or logos.
Larger family or group orders
Planning jerseys for a family reunion, a backyard league or a tailgate group? Each order ships free, and you can place one order with every size in it. Email us before ordering if you have questions about sizes or names across a big group, and include a list of the people, sizes and names.
Delivery deadlines
If you need an order by a particular date, write to us before ordering with the date and the destination country. We will tell you honestly whether the standard timeline of 1-3 business days processing plus 7-14 business days in transit can make it.
Problems with an order
Damaged item, wrong size, or a number printed differently from what you typed? Email us with photos and your order number. We will offer a replacement or a refund, and you will not pay for return shipping on our mistakes.
Subject lines that get you the fastest answer
A clear subject line helps us route your message straight away. These are the ones we suggest:
| Situation | Subject line |
|---|---|
| Change a size, name, number or address within 24 hours | Change order #1234 |
| Cancel within 24 hours | Cancel order #1234 |
| Start a return or exchange | Return #1234 or Exchange #1234 |
| Damaged, misprinted or wrong item | Problem with order #1234 |
| Parcel late or missing | Delivery #1234 |
| Question before ordering | Question: sizing, or Question: personalisation |
| Privacy request | Privacy request |
| Copyright or trademark concern | DMCA notice or IP report |
Example messages
These short examples show the kind of message we can answer in one go.
A size exchange
“Hi, order #1234. The youth custom jersey in Turf Green, Youth M, with ELLIS 08 is too small. Could I exchange it for Youth L with the same name and number? Thanks.”
A name correction within 24 hours
“Change order #1234: on the adult custom jersey, Navy, size L, please change the name from MACDONLAD to MACDONALD. The number stays 21.”
A question before ordering
“Hello, I want matching jerseys for my family: me (I wear a men’s L tee), my wife (women’s M), our son (age 9, about 54 inches tall) and our baby (7 months). Which sizes would you suggest?”
If you have not heard back
We reply to every message within 24 hours on business days. If you have not received a reply in that time:
- Check your spam, junk or promotions folder for a message from support@jerseyyard.shop.
- Add support@jerseyyard.shop to your contacts so future replies land in your inbox.
- Make sure the address you wrote to is spelled exactly support@jerseyyard.shop.
- Send your message again, with “Second request” in the subject line.
What happens after you write
- Within 24 hours on business days you receive a personal reply that answers your question or tells you exactly what happens next.
- For changes and cancellations, the reply confirms what was changed. Until you receive it, treat the change as pending.
- For returns, the reply contains your return instructions and the free return label.
- For problems with an item, the reply confirms the replacement or refund once we have looked at your photos.
Accessibility
If any part of this website is hard to use with a screen reader, keyboard navigation or zoom, or if you need information in a different format, tell us by email. Describe the page and the problem, and we will help you place your order or find the information you need, and work on fixing the issue on the site.
Our business details
Jersey Yard
158 Bar Harbor Rd, Freehold, NJ 07728, US
Email: support@jerseyyard.shop
This is our business address for correspondence. It is not a shop and has no opening hours. Please do not send returns to this address unless we ask you to: return instructions and a free return label are provided for each return, so your parcel is matched to your order quickly.
Before you write: quick answers
How long until my order arrives?
Most orders take 1-3 business days to process and 7-14 business days in transit, to all four countries we ship to.
Is shipping really free?
Yes. Shipping is free to the US, Canada, Australia and New Zealand, with no minimum order.
What if the jersey does not fit?
Return or exchange it within 60 days of delivery. We send a free return label, even for change-of-mind returns.
Can I see a proof of my custom jersey?
We do not send proofs. The preview on the product page shows your text as you type, and we print exactly what you enter.
Do you have a phone number?
No. Support is by email only, so every request is in writing and nothing gets lost.
Contacting us from Canada, Australia or New Zealand
Customers outside the United States are helped in exactly the same way, by email. Because we reply on US business days, a message sent on a Monday morning in Sydney or Auckland may arrive while it is still Sunday in New Jersey, and the reply will come during the US business day. When you write about a delivery, mention your country and what the tracking shows, since international parcels pass through more sorting steps than domestic ones. If a carrier asks you for a customs or duty payment, contact us before paying; duties depend on the destination country, and we will help you understand the charge.
Gifts sent across borders
Ordering from the United States for family in Canada, Australia or New Zealand, or the other way round? Tell us both the buyer’s and the recipient’s names when you write, so we can find the order quickly. Returns and exchanges for gifts work the same way, with a free return label within 60 days.
Other ways we stay in touch
We email you about your own orders: an order confirmation, a dispatch notice and replies to your messages. We do not send marketing newsletters. If you receive a message claiming to be from Jersey Yard that does not come from support@jerseyyard.shop, or that asks for payment details, please do not respond; forward it to us instead.
Prefer to browse first? Our Help Center brings every guide and policy together, and the About Us page explains what Jersey Yard is and how our name-and-number jerseys work.