FAQs
Last updated:
Quick answers about Jersey Yard jerseys, personalisation, sizes, shipping, returns and payments. Every number here matches our policy pages. Cannot find your question? Email support@jerseyyard.shop and we will reply within 24 hours on business days, or browse the Help Center.
Personalisation: names and numbers
Custom products have fields above the Add to cart button. These answers explain how they work.
How do I add a name and number to a jersey?
Open a custom product, such as the Custom Name & Number Mesh Football Jersey, choose the colour and size, then type the name in the Name on back box and the number in the Number box. The preview on the product photo updates as you type. Then add the jersey to your cart as usual.
How many letters can the name have?
Up to 12 letters on adult and women’s custom jerseys, 10 on youth jerseys and baby bodysuits, and 14 on the family-name stadium blanket. Names are printed in capital letters.
Which numbers can I choose?
Any whole number from 0 to 99. Popular choices are a child’s age, a birthday, the year the family started written as two digits, or 00 for a new baby.
Do you send a proof before printing?
No. There is no proof or mockup step. The live preview shows your text as you type, and we print exactly what you enter, so please read the name letter by letter before ordering. You can still change it within 24 hours; see Cancel or Change an Order.
Does the name and number cost extra?
No. On our custom jerseys and bodysuits the name and number are included in the price. The only paid option is the front number on the adult custom jersey, which adds $4 if you tick it. If you leave it empty, the price does not change.
Can you print my favourite team’s name or logo?
No. We do not print team, league, college or player names, logos, mascots or slogans. We print family names, nicknames and numbers chosen by you, with our own generic designs. Our Intellectual Property Policy explains why.
What lettering styles are available?
Most custom jerseys offer Block (solid letters) or Varsity outline (letters with an outline). Baby bodysuits and the blanket use one style.
Can I put a different name on each jersey in a family order?
Yes. Each custom item has its own fields, so you can add several jerseys of the same product to your cart with different names and numbers. Each one appears as a separate line in the cart.
Sizes and fit
Sizing a whole family at once is the trickiest part of ordering. These answers help.
Which sizes do you offer?
Adult jerseys and apparel S to 3XL; women’s jerseys XS to 2XL; youth jerseys Youth XS to Youth XL; toddler tees 2T to 5T; baby bodysuits Newborn to 18-24 months. Tailgate gear is one size or listed in inches.
How do I choose the right size?
Measure a T-shirt that fits the person well, flat across the chest from armpit to armpit, and compare it with the chart for that product type in our Size Guide. If they are between two sizes, choose the larger one for a relaxed jersey look.
Are adult jerseys unisex?
Yes. Adult jerseys have a relaxed unisex cut. Women who prefer a closer fit usually choose a women’s jersey, and those who like a loose stadium look often choose the adult range.
My child is between youth XL and adult S. Which should I pick?
Compare a shirt that fits them now with both charts in the Size Guide. Many teenagers move into adult sizes earlier than expected, especially for a relaxed jersey. If in doubt, choose the larger size; exchanges are free within 60 days.
Do larger sizes cost more?
On some products 2XL and 3XL carry a small add-on, shown as soon as you select the size, before you add the item to your cart.
Orders and changes
Can I change or cancel my order?
Yes, within 24 hours of placing it, as long as it has not been dispatched. Email support@jerseyyard.shop with your order number and the change. After 24 hours, use our free 60-day returns once the order arrives.
I made a spelling mistake in a name. What should I do?
Email us straight away with the order number and the correct spelling. Within 24 hours we can update it before printing. After that, write to us and we will explain the options for a corrected piece.
Can I add an item to an order I already placed?
We cannot add items to an existing order. Place a second order; shipping is free, so there is no extra cost.
How do I know my order went through?
You receive an order confirmation email right after ordering. If it is not in your inbox, check the spam folder, then email us.
Shipping and delivery
How much is shipping?
Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum order and no coupon needed.
How long will my order take?
Orders are processed in 1-3 business days and then take 7-14 business days in transit. Plan with up to 17 business days in total if you need it by a date. Details are on Shipping & Delivery.
Where do you ship from?
Orders ship from the USA.
Do you ship to other countries?
Not at the moment. We ship only to the United States, Canada, Australia and New Zealand.
Will I pay customs duties?
Orders within the United States do not go through customs. For Canada, Australia and New Zealand, duties depend on the destination country’s rules and the parcel value. If a carrier asks for a payment, contact us before paying.
How do I track my order?
You receive a dispatch email when your order ships. You can also check the status on our Order Tracking page with your order number and email.
My parcel is late. What now?
If it has not arrived after the full 14 business days of transit, check with neighbours and your building, then email us with your order number. We will look into it with you and help you get it sorted.
Returns, exchanges and refunds
What is your return policy?
You can return any item within 60 days of delivery, for any reason, as long as it is unworn and unwashed. See the Returns & Exchanges Policy.
Who pays for return shipping?
We do. We send a free return label, including for change-of-mind returns and size exchanges.
Can I return a personalised jersey?
Yes, within 60 days if it is unworn and unwashed. If we printed something different from what you typed, it is our mistake and we replace or refund it at no cost to you.
How do I exchange for a different size?
Email us with your order number and the new size. We send a free return label, and once the original reaches us we ship the new size free.
When will I get my refund?
Within 7 days of receiving your return, to the original payment method. The full details are in our Refund Policy.
Can I get store credit instead?
Yes. Ask for store credit when you start your return. Jersey Yard store credit never expires.
Payments and prices
Which payment methods do you accept?
The payment options available for your order are shown at checkout. See Payment Methods for how payment works.
Which currency are prices in?
All prices are in US dollars. If your account uses another currency, your bank converts the amount.
Do you charge sales tax?
Jersey Yard does not collect sales tax at checkout. The total you see is what you pay us.
Do you have discount codes?
We do not currently run public discount codes. Codes from coupon websites are not ours.
Account, privacy and contact
Do I need an account to order?
No. You can check out as a guest. An account lets you see past orders and saved addresses.
How do you use my information?
Only to make, deliver and support your order. We do not sell personal information and do not use advertising trackers. Read our Privacy Policy.
How do I contact you?
Email support@jerseyyard.shop. We reply within 24 hours on business days. Support is by email only.
Do you have a store I can visit?
No. Jersey Yard is an online store. Our business address for correspondence is 158 Bar Harbor Rd, Freehold, NJ 07728, US.
Products, care and gifts
How should I wash a printed jersey?
Turn it inside out, wash in cold water with similar colours, and hang to dry or tumble dry on low. Do not iron directly on the name and number, and avoid bleach. Each product page has its own care notes.
What is the difference between the custom and ready-made jerseys?
Custom jerseys carry the name and number you type. Ready-made jerseys have a fixed design such as DAD 01, MOM 01, ROOKIE 00 or TAILGATE CAPTAIN 50, so there is nothing to type and nothing to proofread.
Do you sell matching jerseys for the whole family?
Yes. Our adult, women’s, youth and baby ranges share the same style, so a family set matches. Pick one family name and give everyone their own number. The homepage section Game day for the whole family walks through it.
Are your jerseys official team jerseys?
No. Jersey Yard is independent and is not affiliated with or licensed by any team, league, college or player. Our designs are generic football designs and your own names and numbers.
Can I order the stadium blanket in a bigger size?
Yes. The custom family-name stadium blanket comes in 50 × 60 in and 60 × 80 in. The larger size costs $15 more.
Is the tumbler dishwasher safe?
We recommend hand-washing the tumbler and its lid with warm soapy water to protect the print. It is not for use in the microwave.
Does the pillow cover include an insert?
No. The football field pillow cover is a cover only, in 16 × 16 in or 18 × 18 in. Use an insert you already own or buy one locally.
What is the best gift for a new baby?
The Rookie of the Year bodysuit works when you do not know the name yet; the custom baby jersey bodysuit carries the baby’s name and number; the Little Fan bib and beanie set needs no sizing.
Can I buy gift wrap or include a gift message?
We do not offer gift wrapping. You can ship directly to the recipient by entering their address as the shipping address at checkout.
Can I order jerseys for a whole backyard league or reunion?
Yes. Add each person’s jersey to one cart with their own size, name and number; each custom item is its own cart line, and shipping is free. If you have questions about sizes or names across a big group, email us a list before ordering and we will help.
Still have a question?
Email support@jerseyyard.shop with your order number if you have one. For policies in full, see Shipping & Delivery, Returns & Exchanges, Refund Policy and Size Guide.

