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\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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Enter your order number and the email address you used at checkout in the form above to see the current status of your Jersey Yard order. Your order number is in your order confirmation email and starts with #; type it without the # symbol. If anything on this page does not answer your question, email support@jerseyyard.shop and we will reply within 24 hours on business days.
\nCannot find the confirmation email? Search your inbox for “Jersey Yard” and check your spam, junk and promotions folders. If it is not there, email us with your full name and the date you ordered, and we will look it up for you.
\nEvery Jersey Yard order follows the same path. The total time is the processing time plus the transit time:
\n| Stage | \nHow long | \nWhat happens | \n
|---|---|---|
| Order placed | \nImmediately | \nYou receive an order confirmation email with every item, size, colour and custom text. | \n
| Change window | \nFirst 24 hours | \nYou can still change or cancel by email. | \n
| Processing | \n1-3 business days | \nYour items are printed, including any names and numbers, then packed. | \n
| Dispatched | \nEnd of processing | \nThe order is handed to the carrier and you receive a dispatch email. | \n
| In transit | \n7-14 business days | \nThe parcel travels from the USA to you, in the US, Canada, Australia or New Zealand. | \n
| Delivered | \nAbout 8-17 business days after ordering | \nYour 60-day return window starts. | \n
Business days are Monday to Friday, excluding US public holidays. An order placed on a Saturday starts processing on Monday.
\nThe status shown in the tracking form or in your account tells you where your order is. Here is what each one means and what, if anything, you need to do:
\n| Status | \nMeaning | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order was created but payment has not been confirmed. | \nComplete the payment, or try again with another option shown at checkout. Unpaid orders are not processed. | \n
| On hold | \nWe need to check something before processing, for example a payment check or a question about custom text. | \nLook for an email from support@jerseyyard.shop and reply to it. | \n
| Processing | \nPayment is confirmed and your order is being printed and packed. | \nNothing; within the first 24 hours you can still request changes. | \n
| Completed / Shipped | \nYour order has been dispatched. | \nWatch for the dispatch email and allow 7-14 business days in transit. | \n
| Cancelled | \nThe order was cancelled by you or by us. | \nIf you paid, the refund is issued within 7 days of the cancellation. | \n
| Refunded | \nA refund has been issued for the order or part of it. | \nAllow your bank or provider time to show it on your statement. | \n
| Failed | \nThe payment did not go through. | \nPlace the order again or contact your bank; see Payment Methods. | \n
Where the carrier provides tracking for your shipment, the details are included in your dispatch email. Carrier tracking uses its own words for each step. These are the ones you are most likely to see:
\nIt is normal for tracking to stay on one step for several days, especially at the start, over weekends and while an international parcel is in customs. As long as the parcel is still within the 7-14 business day transit window, it is usually on its way.
\nOrders with several items, especially orders that combine apparel with tailgate gear such as a tumbler or a blanket, may arrive in separate parcels. Each one has its own dispatch information and may arrive on a different day. If one part of your order arrives without the rest, check your email for a second dispatch notice before contacting us.
\nIf your parcel has not arrived after the full 14 business days of transit, or tracking shows delivered but you cannot find it:
\nWe will look into it with you and the carrier, and help you get the order sorted with a replacement or a refund depending on what we find. The details for each situation are on our Shipping & Delivery page and our Refund Policy.
\nWithin 24 hours of ordering, and before dispatch, we can change your shipping address: email us with your order number and the new address. After dispatch, we cannot change the address ourselves, but we will help you work with the carrier where it allows redirection. See Cancel or Change an Order.
\nOpen the parcel and check each item against your order confirmation: product, size, colour and, for custom pieces, the name, number and lettering style. Try jerseys on over a T-shirt and keep them unwashed until you are sure of the fit. If anything is wrong, email us with photos; anything we got wrong is replaced or refunded at no cost. If something simply does not fit, you have 60 days from delivery to return or exchange it with a free return label. Customer photos are deleted 30 days after delivery.
\nInternational orders follow the same 1-3 business days of processing and 7-14 business days in transit as US orders, but the journey has more steps. After leaving the USA, the parcel is exported, flown or shipped to the destination country, cleared through customs and then handed to a local delivery service. A few things are worth knowing:
\nIf you sent jerseys to family at another address, you, as the buyer, receive the confirmation and dispatch emails. Share the delivery estimate with the recipient so they know to look out for the parcel. If the recipient has a question about the order, they can email us with your name and the order number, and we will help them while keeping your payment details private.
\nTwo periods are busier for carriers and for us: the start of the football season, when many families order jerseys at once, and the weeks before the winter holidays. Our processing time stays 1-3 business days, but carriers can be slower during these weeks. If you are ordering for an event in these periods, order early and use the planning guide in our Help Center.
\nMake sure you typed the number without the # symbol and used the same email address as at checkout. If it still does not work, email us with your name and order date.
\nNo. Processing takes 1-3 business days while your items are printed and packed.
\nNo. Jersey Yard is an online store and all orders are delivered by carrier.
\nTracking is per parcel, not per item. If your order is sent in more than one parcel, each parcel has its own dispatch information.
\nDelivery notifications depend on the carrier. You can always check the status with the form at the top of this page or in your account.
\nCheck around the address, with neighbours and with anyone in your household first. Parcels marked delivered sometimes turn up a day later. If it still has not appeared, email us with your order number and what the tracking shows, and we will look into it with the carrier.
\nWe cannot offer faster shipping, and processing follows the order in which orders arrive. If you have a firm deadline, tell us before ordering and we will say honestly whether it is realistic.
\nTracking is provided where the carrier offers it for the shipment. You can still follow your order status here and email us at any time.
\nEmail support@jerseyyard.shop with your order number. We reply within 24 hours on business days. More help is in our Help Center and FAQs.
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