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\nWelcome to the Jersey Yard Help Center, the huddle for every question about our family football jerseys, tees and tailgate gear. Each topic below has a short summary and links to the page with the full details. If you still need us after reading, email support@jerseyyard.shop; we reply within 24 hours on business days.
\nThese five questions come up more than any others, so here are the short versions:
\nEverything about placing an order, confirming it and making changes. Every order receives a confirmation email listing each item, size, colour and the name and number on custom pieces. Read it as soon as it arrives: changes and cancellations are possible within 24 hours of ordering, as long as the order has not been dispatched.
\nYou can put every family member’s jersey in one cart. Each custom jersey keeps its own name and number as a separate cart line, so it is easy to check before paying. If you are planning a large order for a reunion or a backyard league, email us your list first if you have questions about sizes.
\nCustom products have fields above the Add to cart button: Name on back, Number (0-99) and, on most jerseys, a Lettering style. The adult custom jersey also offers an optional front number for $4. A live preview shows your text on the product photo. We print exactly what you type and do not send a proof, so check every letter.
\nShipping is free to four countries: the United States, Canada, Australia and New Zealand. Processing takes 1-3 business days and transit 7-14 business days for all four. Orders ship from the USA. Import duties for Canada, Australia and New Zealand depend on the destination country. Need an order by a date? Plan with up to 17 business days, or email us before ordering.
\nYou have 60 days from delivery to return or exchange any item, for any reason, as long as it is unworn and unwashed. We send a free return label even for change-of-mind returns and size exchanges. Personalised items are accepted on the same terms, and anything we got wrong is replaced or refunded at no cost.
\nRefunds are issued within 7 days of receiving your return, approving a claim or confirming a cancellation, to the original payment method. There are no restocking fees and nothing is deducted for return postage. You can ask for store credit instead, and Jersey Yard store credit never expires.
\nPrices are in US dollars, shipping is free and Jersey Yard does not collect sales tax at checkout. The payment options available for your order are shown at checkout. We never ask for card numbers or passwords by email.
\nOur range covers adult jerseys (S to 3XL), women’s jerseys (XS to 2XL), youth jerseys (Youth XS to XL), toddler tees (2T to 5T), baby bodysuits (Newborn to 18-24M), tees and hoodies (S to 3XL) and tailgate gear. Each product page describes the cut, the colours and the care instructions.
\nWash inside out in cold water, hang or tumble dry low, never iron on the print and avoid bleach. The tumbler is hand-wash only, and the trucker hat is spot clean only.
\nYou can check out as a guest or create an account to see your past orders. We use your information only to make, deliver and support your orders. We do not sell it, and we do not use advertising trackers. Photos you send us are deleted 30 days after delivery. You can ask to see, correct or delete your information at any time by email.
\nJersey Yard respects other people’s rights and protects its own designs. Rights holders can report a concern by email, and we review every complete report.
\nUse this as a guide when working back from a date. It uses the longest end of our estimates, so most orders arrive sooner.
\n| When | \nWhat to do | \n
|---|---|
| About four weeks before | \nMeasure everyone, choose sizes, collect the names and numbers, and place your order. | \n
| Within 24 hours of ordering | \nRead the confirmation email and send any corrections. | \n
| 1-3 business days after ordering | \nYour order is printed and dispatched; look for the dispatch email. | \n
| 7-14 business days after dispatch | \nYour parcel arrives. Try everything on over a T-shirt, and keep tags until you are sure. | \n
| Up to 60 days after delivery | \nReturn or exchange anything that does not fit, with a free label. | \n
A few terms you will see on our product pages:
\n| Situation | \nWhat to do | \nWhere to read more | \n
|---|---|---|
| You typed a name wrong a few hours ago | \nEmail the correct spelling with your order number now | \nCancel or Change | \n
| The youth jersey is too small | \nAsk for an exchange; we send a free label | \nReturns & Exchanges | \n
| Tracking has not moved for several days | \nNormal during sorting; contact us if the transit window has passed | \nShipping & Delivery | \n
| A number was printed differently from what you typed | \nSend a photo; free replacement or refund | \nRefund Policy | \n
| A customs charge was requested in Canada, Australia or New Zealand | \nContact us before paying | \nShipping & Delivery | \n
| Your payment was declined | \nCheck billing address and bank approval, then retry | \nPayment Methods | \n
| You want to buy for grandchildren in another country | \nEnter their address as the shipping address | \nShipping & Delivery | \n
A large share of Jersey Yard orders are gifts, so a few notes for anyone buying for someone else:
\nWhen a gift recipient needs a return or exchange, they can email us with the buyer’s name and the order number if they have it, and we will take it from there. Refunds for gifts go back to the original payment method, so many gift recipients choose an exchange or store credit, which never expires.
\nEmail support@jerseyyard.shop or use Submit a Ticket to open a pre-filled email for your topic. Include your order number, the item and size, and photos if something is wrong. We reply within 24 hours on business days. Our business address is Jersey Yard, 158 Bar Harbor Rd, Freehold, NJ 07728, US; see Contact Us for everything about reaching us.
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