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\nIt happens to every family at least once: you order four jerseys late at night, and in the morning someone points out that the youngest is now a youth large, or that Grandpa spells his nickname with two Ts. This page explains how to change or cancel a Jersey Yard order, how fast you need to be, and what happens if the order has already started printing.
\nYou can cancel your order, or change it, within 24 hours of placing it. The 24 hours start from the time on your order confirmation email. We need your request inside that window, and the order must not have been dispatched yet.
\nEvery Jersey Yard item is printed for your order, and processing takes 1-3 business days. Within the first 24 hours an order is usually still waiting to be printed, so a change is simple. After that, your jersey may already carry the name and number you typed, and changing it would mean printing a new one. That is why the window is short and firm, and why we suggest checking every name before you pay.
\nThe 24 hours are counted in real time, not business days. If you order on a Saturday morning, send your change by Sunday morning. You can email at any time; your message is timestamped when it arrives, and we act on it in order when we are back.
\nIf you do not hear from us within 24 hours on a business day, check your spam folder and then write again. Please do not place a second order to replace the first one without telling us, because both may be printed.
\n| Change | \nPossible within 24 hours? | \nNotes | \n
|---|---|---|
| Size (for example adult L to XL, Youth S to Youth M) | \nYes | \nIf the new size costs more, such as 2XL or 3XL, we will tell you the difference first | \n
| Colour | \nYes | \nSame product in another listed colour | \n
| Name on back or number on a custom item | \nYes | \nSend the exact new text; we print what you write | \n
| Lettering style or optional front number | \nYes | \nRemoving the paid front number is refunded as part of the change | \n
| Shipping address | \nYes | \nMust be in the US, Canada, Australia or New Zealand | \n
| Remove one item from the order | \nYes | \nThat item is refunded within 7 days | \n
| Add an item | \nPlace a new order | \nWe cannot add items to an existing payment | \n
| Swap to a different product | \nUsually | \nWe cancel the item and you order the new one | \n
Most change requests we receive are about names. Before you click Add to cart on a custom jersey, bodysuit or blanket, look at the live preview on the product photo and read the name letter by letter. Common slips are swapped letters, a missing letter in double-letter names, and numbers typed the wrong way round. We print exactly what you type, so this one minute saves a lot of waiting.
\nAfter 24 hours, or once your order has been dispatched, we can no longer cancel or change it. You still have options:
\nIf you are not sure whether your order has shipped, look it up on the Order Tracking page or email us.
\nWhen we confirm a cancellation, the full amount for the cancelled order or item is refunded within 7 days, to the original payment method. Shipping is free, so there is nothing else to refund, and there are no cancellation fees. If you would rather keep the value for later, you can ask for store credit instead; Jersey Yard store credit never expires. Full details are in our Refund Policy.
\nWe may need to cancel an order, or part of one, in a few situations. We always email you first and explain why:
\nIf we cancel, you receive a full refund within 7 days of the cancellation.
\nThe fastest way to avoid a change request is to read the confirmation email as soon as it arrives. It lists every item with its size, colour and, for custom pieces, the name, number and lettering style you entered. Go through it line by line:
\nIf anything is wrong, email us straight away. The earlier the message arrives within the 24 hours, the easier the change.
\nFamily orders often mix four or five people’s jerseys in one cart. You can change one item without touching the others. Tell us exactly which line you mean, using the product name and current size, for example “Women’s V-neck, Pink, M” or “Baby bodysuit, Turf Green, 6-12M”. If several items have the same product name, describe the name printed on each so we change the right one.
\nRemoving one item from a family order is also possible within the window. That item is refunded within 7 days; the rest of the order continues as normal, with the same free shipping.
\nYou can move an order to an address in another of our four countries, for example from a US address to grandparents in Canada, within the 24-hour window. The delivery estimate stays the same: 1-3 business days of processing and 7-14 business days in transit. Addresses outside the US, Canada, Australia and New Zealand cannot be used.
\nNo. Orders cannot be edited from the account page once placed. Email us and we make the change for you.
\nYes. What counts is when your email reaches us, as long as the order has not been dispatched. We will confirm the change when we reply.
\nShipping is always free, so there is nothing to save by combining orders. Place a second order for the extra item.
\nIf you cancel one piece of the baby bib and beanie set, the whole set is cancelled, since it is sold as one item.
\nWe cannot hold orders. If you are unsure about a size, measure first with the help of our Size Guide, or order and use the free exchange later.
\nIf you remove an item, drop the optional front number, or switch from a 2XL to an XL, the difference is refunded within 7 days of confirming the change, to the original payment method, or added as store credit if you prefer.
\nFor your security, we make changes only when the request comes from the email address used for the order, or when that person confirms by email. This protects your address and personal details from being changed by someone else.
\nEmail support@jerseyyard.shop with your order number. We reply within 24 hours on business days. Support is by email only; we do not take changes by phone or social media. Related pages:
\n\nJersey Yard, 158 Bar Harbor Rd, Freehold, NJ 07728, US.
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